How do I purchase and use a Calvin’s Gift Certificate?

A gift certificate is a worry-free way to surprise someone you love. Recipients may redeem their gift certificate for merchandise online or in our Austin, Texas store. All Calvin’s gift certificates are beautifully wrapped in a box with a satin ribbon bow and shipped to either the purchaser or the recipient. To order a gift certificate, log in to your account and select “Purchase a Gift Certificate.”

To redeem your gift certificate online, type the certificate number in the designated box at checkout. Calvin’s will apply the certificate balance to your purchase.

Are prices on CalvinsJewelry.com subject to change?

Because prices on gemstones and precious metals fluctuate, prices on our finished jewelry may change. We strive to keep our prices competitive and our quality superior. At CalvinsJewelry.com, the most important part of our practice is delivering a spectacular piece of jewelry at a fair price.

Does CalvinsJewelry.com offer personal shopping services?

Our jewelry professionals are at your service to assist you with any questions you may have. We can help with identifying beautiful jewelry that will fit the occasion, price range and style you have in mind. Our online wish lists make it easy to keep track of your favorite pieces to give or receive.

How can I get an item repaired?

For information on sending an item in for repair, please visit our repair policy.

Is all CalvinsJewelry.com merchandise viewable online?

All Calvin’s merchandise is viewable online and is either ready to ship or available to order. New pieces arrive frequently and are added to our site immediately after inspection.

How will my order be shipped?

Free shipping on all orders $500 and over from CalvinsJewelry.com are by USPS next day, or UPS next day delivery. Items under $500 will be shipped USPS Priority.  Next day shipping must be specified on orders under $500, and will incur a charge.  View more shipping and insurance information here.

How can I check on an order placed on CalvinsJewelry.com?

E-mail or call our toll free number and have your order number ready and our team will respond to you as quickly as possible. If your order has been shipped, you may track your package by logging into your Calvin’s account and selecting “Recent Purchases” from the account menu.

How can I personalize my CalvinsJewelry.com gift package?

All CalvinsJewelry.com purchases are available gift wrapped with personalized messages upon request. Changes to gift messages can be made by e-mail or by phone.

Is there a sales tax online?

All orders shipped to Texas addresses will be subject to 8.25% sales tax. Sales tax is not applied to orders shipped to addresses outside of Texas.

How can I return or exchange my merchandise?

If for any reason, you are unsatisfied with a Calvin’s in-stock product, returns are accepted. Please note that Calvin’s does not accept returns on any special order merchandise, or merchandise that has been altered in any way. Please view our return policy for additional important information about processing your return.

Can I ship my order to an international location?

CalvinsJewelry.com does not ship to international addresses at this time.

How can I check on the status of my repair?

To determine the status of your repair, e-mail or call our toll free number, 1-866-794-1911. Please have your RA# (Repair Authorization Number) ready and our jewelry professionals will be happy to assist you.

How do I care for my jewelry from CalvinsJewelry.com?

Your CalvinsJewelry.com purchase will come with special instructions for care and maintenance. Click here to view instructions.

What are conflict-free diamonds?

Conflict Diamonds are diamonds are mined in a war zone and sold to diamond suppliers in order to fund an insurgent or invading army’s warfare.  This funding then leads to fighting against legitimate democratic governments, grave human rights abuses, and prolonged crippling wars.  Nothing, much less a simple mineral, should ever be a part of such injustices.

Although conflict diamonds make only a small proportion – less than 5% - of all diamonds, it is no coincidence that wars have become common occurrences in diamond producing areas.

In 2002 the United Nations approved The Kimberley Process, which aims to prohibit conflict diamonds from entering the market.  Named after one of the most notable diamond mining towns in South Africa., The Kimberley Process is a preventative measure that, if effectively implemented, stops armed groups from using diamonds as a source of funding current or future wars.  The Kimberley Process approved diamonds are exported with a certificate saying they are conflict-free, and are issued by the producing-country’s governments.

All diamonds sold at Calvin’s are Kimberley Process approved.  We are proud to be a part of the movement that is supporting freedom and human rights around the world.  Although these are some of the most precious stones produced on earth, nothing is more precious than life.

How can I ensure that I am buying Conflict-Free diamonds?

For all customers who request we will add the following statement to the invoice: "The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.  The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds."