Our Policies

Returns

Full price items that are in stock may be returned within 10 days of the purchase date for a full refund less shipping charges. All sales are final on discounted items, out-of-stock items, special orders, or jewelry that has been altered in any way. If you wish to return an item or have questions about a specific item, please call our Austin, TX store at 1-512-794-1911 or Contact Us online for a Return Authorization Number and further instructions.

Please Contact Customer Service for more information on returning an item.

Calvin’s Guarantee

OUR PERSONAL GUARANTEE

At Calvins Jewelry, we have an important responsibility to our valued customers to deliver only quality and authenticity in each and every piece of jewelry we sell. Our strict quality standards are met by careful and professional inspection of every item that leaves our store. We want to make sure our customers are provided with all the enjoyment a fine piece of jewelry has to offer, so we make this promise:

If any product purchased from Calvin’s does not meet these strict quality standards due to manufacturer or design defect, we will repair or replace it at our expense.

Warranty

We cover repairs under normal wear conditions for one year. During the first year, repairs on jewelry purchased from Calvin’s, such as the replacement of small accent diamonds, are done at no charge provided there is no evidence of accidental damage or abusive wear. The loss or damage of a center diamond or any other precious “main” stone however is not covered by Calvin’s. The center stone is set and secured in the appropriate setting for the size and shape of the stone and re-checked before it leaves our store. We encourage regular cleaning and service to check for loose stones, so any damage or loss of a center stone is going to be due to some type of accidental damage to the setting.

When insured, you want to be covered for loss, theft and accidental damage. After the one year warranty period, customers will be charged for any repairs needed that are not covered by their insurance. Normal wear is not typically covered by insurance, so that is why it is very important to wear your fine jewelry with care and an awareness of the different types of activities that can be destructive especially to rings.

Financing

Calvin’s Fine Jewelry offers financing through Wells Fargo with approved credit. Rely on 48 years of consumer financing experience, unmatched stability and exceptional service for your credit card program.

Privacy Policy

As you browse Calvin’s Fine Jewelry, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with calvinsjewelry.com . The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Use of Cookies

The This jewelry store website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize This jewelry store pages, or register with This jewelry store site or services, a cookie helps This jewelry store to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same This jewelry store website, the information you previously provided can be retrieved, so you can easily use the This jewelry store features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the This jewelry store services or websites you visit.

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