Full price items that are in stock may be returned within 10 days of the purchase date for a full refund less shipping charges. All sales are final on discounted items, out-of-stock items, special orders, or jewelry that has been altered in any way. If you wish to return an item or have questions about a specific item, please call our Austin, TX store at 1-866-794-1911 or Contact Us online for a Return Authorization Number and further instructions.
Please Contact Customer Service for more information on returning an item.
OUR PERSONAL GUARANTEE
At Calvins Jewelry, we have an important responsibility to our valued customers to deliver only quality and authenticity in each and every piece of jewelry we sell. Our strict quality standards are met by careful and professional inspection of every item that leaves our store. We want to make sure our customers are provided with all the enjoyment a fine piece of jewelry has to offer, so we make this promise:
If any product purchased from Calvin’s does not meet these strict quality standards due to manufacturer or design defect, we will repair or replace it at our expense.
We cover repairs under normal wear conditions for one year. During the first year, repairs on jewelry purchased from Calvin’s, such as the replacement of small accent diamonds, are done at no charge provided there is no evidence of accidental damage or abusive wear. The loss or damage of a center diamond or any other precious “main” stone however is not covered by Calvin’s. The center stone is set and secured in the appropriate setting for the size and shape of the stone and re-checked before it leaves our store. We encourage regular cleaning and service to check for loose stones, so any damage or loss of a center stone is going to be due to some type of accidental damage to the setting.
When insured, you want to be covered for loss, theft and accidental damage. After the one year warranty period, customers will be charged for any repairs needed that are not covered by their insurance. Normal wear is not typically covered by insurance, so that is why it is very important to wear your fine jewelry with care and an awareness of the different types of activities that can be destructive especially to rings.
Calvin’s Fine Jewelry offers financing through Wells Fargo with approved credit. Rely on 48 years of consumer financing experience, unmatched stability and exceptional service for your credit card program.
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